Need help with Premium?

Still have access to your purchase email?

Open EuropeMaps on your watch → Download maps → Choose on phone. Keep the code screen open, then use your current watch code and purchase email on the activation page.

Activate or restore Premium →

You do not need to buy again when replacing your watch. One license covers one active watch; replacement transfers are limited to once per day.

Lost access to your purchase email?

Recovery requires a manual review. Contact us from a replacement email address you can receive messages at.

1. Include your Buy Me a Coffee transaction reference, approximate purchase date and amount, and original purchase email if known.
2. We independently check purchase ownership. A reference, email address or receipt screenshot alone is not sufficient. We may ask you to complete additional verification through the payment provider.
3. If approved, we move your license to the replacement email and remove the previous online watch activation.
4. Return to Premium activation with a fresh watch code. Request a verification email at the replacement address and enter the code to activate your watch.

This page does not change your license or send a verification email automatically. Recovery is reviewed manually and cannot be guaranteed if ownership cannot be established.

Email Premium support →

If the button does not open your email app, write to asparaguss@proton.me. No EuropeMaps account is required.

Please do not send passwords, verification codes, full card or bank details, identity documents, or GPX files. If a reference is not recognized, support will help identify it.

What happens to the old watch?

After recovery, its previous activation cannot refresh Premium online. Already saved maps and routes are kept. Offline Premium access may remain cached for up to 30 days. The replacement email must be verified before a watch can be activated again.

No verification email?

Check spam and confirm you entered the email used at checkout, or the replacement address approved by support. A successful payment notification must reach our server first. If you requested a code before it arrived, request a fresh code later; request limits still apply. Contact support if it continues.